Invoicing & documentation
Prepare invoices, check supporting documents, and resolve missing details before submission.
From the first document
Your billing.
Our responsibility.
AI-powered billing, managed by people.
We take on the day-to-day billing role. Invoices, portals, payment follow-ups, and the calls in between. One accountable partner, working in your systems.
Discuss your billing roleHiring for billing? Start with the job description.
zaffre.Billing operations
Every invoice has
a next step.
Invoice preparedChecked
Customer portalSubmitted
Payment follow-upHuman operator
Payment matchedReconciled
AI moves the work forward.
A person owns the outcome.
Your existing systemsA named human contactOne managed service
The whole role.
Taken care of.
Billing rarely stays in one application. We handle the work across your inbox, accounting software, customer portals, and phone, with responsibilities agreed before we begin.
Portals & submissions
Submit invoices in customer portals, track acceptance, and work through rejections.
Through every handoffFollow-ups & conversations
Manage billing inboxes, make follow-up calls, answer questions, and coordinate with your team.
Including the phone callsPayments & reconciliation
Match payments to invoices, investigate discrepancies, and keep the outstanding balance clear.
Until the records agreeThe starting point is your role, your volume, and your process. We agree what Zaffre owns, what needs your approval, and how success is measured.
Powered by AI.
Accountable to you.
There’s a person behind the work.
And a name you can call.
AI handles the repetitive work.
Moving information between systems, preparing documents, checking records, and keeping the next action visible.
Your operator handles the judgment.
Reviewing exceptions, speaking with customers, joining your team’s calls, and following an issue through to resolution.
Zaffre owns the delivery.
You contract with Zaffre for the agreed billing responsibilities. We manage the people and the technology behind them.
You keep control.
Agreed access permissionsClear approval boundariesVisible work and open issuesA considered handover.
A clear way forward.
We learn the job before taking responsibility for it. Start with a conversation about what your billing team needs to get done.
- 01 / Understand
Show us the role.
Share the job description or walk us through a typical billing day. We review your systems, workload, calls, and exceptions.
- 02 / Agree
Define the handover.
Agree responsibilities, access, coverage, review points, and a service fee. Your team knows who owns what.
- 03 / Prove
Start with a paid pilot.
Put the service to work on an agreed scope. Review the quality and communication together before expanding.
A few things
worth asking.
Are we hiring a person or engaging a service?
You engage Zaffre as a contractor to manage an agreed billing role. A human operator works with AI to deliver the service, with a named contact for your team.
Do you handle phone calls and team communication?
Yes. Calls, billing emails, internal coordination, and meetings can be part of the role. We agree communication channels, availability, and coverage during onboarding.
Will we need to change our software?
We start with your existing tools and process. During discovery, we check access and technical fit before committing to the work. Any changes are agreed with you first.
How do you handle access and approvals?
We agree which systems and data the service needs, who can access them, and which actions require your approval. Sensitive changes, adjustments, and exceptions follow the boundaries set with your team.
What does it cost?
We quote a service fee after reviewing the responsibilities, workload, systems, and coverage you need. The paid pilot has an agreed scope and price before any work begins.
Can you take over the role we are hiring for?
That is the starting point. Send the job description and we will review the full role with you, including its calls, exceptions, and reporting. We only agree a handover once we understand what delivering the role requires.